Refunds & Returns
We want you to be happy with everything you purchase from The Little Things in Life, but please understand there are circumstances where you may not be satisfied. If you believe that you have received a faulty or defective product, please visit us in store or contact us straight away on 03 9431 4590, or by emailing firstname.lastname@example.org
All refunds, returns and exchanges require a proof of purchase via an original register receipt or an online receipt. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Change of mind
If you change your mind on a purchase we will be happy to offer you a refund or exchange within 24 hours of the purchase provided you:
Have a receipt of purchase
The item(s) is in a sale-able condition in its original packaging (if applicable) in the same condition that you received it with the original labels and tags attached and is unworn or unused.
If you change your mind after 24 hours of purchase we would be happy to provide you an exchange or store credit.
Please note some items are non-returnable (unless they are faulty)
Please see below for a list of non-returnable items
- Custom made or customer ordered items
- Sale items
- Gift Cards
- Perishable food and hampers
- Earrings for pierced ears
As a customer you are entitled to the benefit of statutory consumer guarantees in respect to purchases from The Little Things in Life
Orders for out of stock and pre-ordered items
If your order for an out of stock or pre-ordered item is cancelled as a result of you changing your mind a 20% re-stocking fee applies of the total sale amount.
How to return items
You can return items in store at 1032 Main Road Eltham Vic 3095 or by post. Alternatively you can post the item back to us and you will be responsible in covering the cost of postage on returned items unless your item is faulty.
If you are returning an item please email us at email@example.com describing the item you are returning and the reason for the return. If the item is faulty please include images.
Once your return is approved please send the items to The Little Things in Life 1032 Main Road Eltham Vic 3095. Please provide a proof of purchase with your returned item(s). If you are shipping an item over $50 please consider tracking the shipping or purchasing shipping insurance. We cannot guarantee we will receive your return.
Once your returned item(s) are received and inspected we will notify you of the approval or rejection of your return once it has been received. If you are approved we will contact you to process the refund
Please contact us with any questions regarding refunds & returns at firstname.lastname@example.org